Policies

Payment, Cancellation and Refund Policy
Full payment is required once we confirm availability for your requested event date and time. A valid credit card or debit card is required to guarantee and pay for your Elegant Gaming Experience reservation.  We also accept CashApp, Venmo and Zelle for payment (see our Booking Page for payment ID) but you must contact us before using these alternate payment services. There will be a $200 cancellation fee for all parties or events cancelled by the customer after payment is received.  In an emergency, please contact us and we’ll make every effort to reschedule your event.

Privacy Policy
Elegant Gaming Experience is committed to protecting your privacy. We use the information we collect on the site to make bookings with Elegant Gaming Experience as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.

Travel Surcharge
A Travel surcharge will apply for locations further than 25 miles from Coatesville, Pennsylvania to cover the driver’s time and fuel cost. See our Service Area page for more information.

Restricted Areas
Due to the limited parking and access issues getting to these areas, Elegant Gaming Experience cannot service inner-city Philadelphia or other inner-city areas where streets may be narrow and parking may be limited.  Our game truck is quite large and difficult to maneuver and park in these locations.  We suggest you locate a park or other open space for your event and obtain the proper permits needed for us to gain entry to those areas.

Damage and/or Injury
Neither Elegant Gaming Experience nor any of its employees, agents or contractors shall be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage.

Additionally, Elegant Gaming Experience reserves the right to charge the client’s credit card or invoice client and client agrees to pay for damages, theft or loss to the trailer or equipment resulting from accidental, careless or willful damage of same by client’s guests. Trailer equipment shall include, but not be limited to, the mobile gaming trailer, seating, video game systems, televisions, game controllers and game discs as well as any laser tag equipment. Elegant Gaming Experience or their employees, agents or contractors assume no responsibility for any injuries sustained on the clients property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host.

Inclement Weather
Elegant Gaming Experience’s game truck is designed for all types of weather conditions. The theater is insulated and climate controlled with heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (lightning, heavy rain or snow, very high winds, flooding etc,) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. Laser Tag parties are subject to weather (no outdoor play in heavy rain) but if the party can be moved to a large indoor space, we will make accommodations. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated ice/snow/rain/wind storm) please contact us to begin the rescheduling.

Supervised Children
Elegant Gaming Experience does require a parent or responsible adult to be present inside or just outside of the trailer at all times. Guests 16 and under require a parent or guardian be on property and within contact of the game coach should a need to contact them arise. Guests under the age of 8 require a parent or responsible adult in the game theater or at the laser tag playing field at all times. While we will do our best to adhere to the wishes of parents and/or adults as to what types of games or game ratings are allowed during an event, it is the responsibility of each parent or guardian to monitor their own child if they choose not to allow them to play. We cannot monitor each game session for every child at all times, especially during larger events and venues.

Food or Drinks
In order to provide you the absolute cleanest and best video game experience possible and protect our equipment, Elegant Gaming Experience does not allow any food or drinks into the video game theater.

Pictures
While your party is in effect the Game Coach may take pictures of the party from inside the trailer or during laser tag parties. You will then be able to view these pictures on our Facebook Fan Page and copy them to your files.
If you do not want our Game Coach taking these pictures or posting them on the Fan Page please let the Game Coach know prior to the start of your event. This is a service we provide to our guests so they can be sure to capture their party as it happens.

Alcohol or Drugs
You may serve alcohol at a Elegant Gaming Experience event or party; however, we may require an on-site security surcharge and/or security deposit when alcohol is being served. We may and reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served.
Drugs of any sort will not be tolerated in or around Elegant Gaming Experience equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.

Tips
The Game Coach is there to make sure that your group is making the most of your high-tech fun. He or she tutors, inspires and entertains. Tipping for good service is a great idea but not required.

Truck and Trailer
When the Elegant Gaming Experience video game theater pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Sometimes, we park in your neighborhood street, so you might want to let your neighbors know (in case they may object) or let us know if you have a preferred spot for us. We might also have to block a driveway.
Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property or equipment. Our truck and trailer combination is very long and we will need a minimum of 55 feet of space to park. Additionally our Game Coach will never disconnect the truck from the trailer at a party/event without prior approval nor park off of a hardened surface.
NOTE: Due to the limited parking and access issues getting to these areas, Elegant Gaming Experience cannot service inner-city Philadelphia or other inner-city areas where streets may be narrow and parking may be limited.  Our game truck is quite large and difficult to maneuver and park in these locations.  We suggest you locate a park or other open space for your event and obtain the proper permits needed for us to gain entry to those areas.

Game Ratings
Elegant Gaming Experience will try to play only the games or game types that you allow. The game theater has games of all ratings and can accommodate many tastes and levels of play. Elegant Gaming Experience can only check with the Party Host or Hostess.
While we will do our best to adhere to the wishes of the Party Host or Hostess, parents and/or adults as to what types of games or game ratings are allowed during an event, it is the responsibility of each parent or guardian to monitor their own child if they choose not to allow them to play. We cannot monitor each game session for every child at all times, especially during larger events and venues.

Booking any party or event with Elegant Gaming Experience constitutes your agreement with these policies.